Return policy
感谢您在URS Designer Clothes购物
如果您对购买的商品不满意，我们将竭诚为您提供帮助。
URS乐意接受任何全价商品，但仅限在收到商品后 7 天内接受退货申请。
退货的商品需与顾客收到时的状态相同，未磨损或未使用，并带有标签和原包装，配送或邮寄费用由客户承担。顾客还需要提供收据或购买证明。请先通过指定的联系方式（如客服邮箱或微信）联系客服，获取退货授权和具体指示，未经授权的退货将不被接受。所有促销商品和折扣商品均为最终销售，不接受退换货。
如果收到的商品有损坏或缺陷，顾客应在收到商品后14天内联系商家，提供相关证明（如照片），以便商家提供更换或退款服务。
-关于运费
如果订单因地址不完整、无效或拒收而被退回给发件人，客服将立即联系客户，并收取重新发货的邮费，无一例外。如果无法联系到客户或选择不支付所需的重新发货邮费，URS保留放弃订单的权利，并将收取 25% 的补货费作为发放的商店信用额度。
URS对退回商品在运输途中的丢失或损坏不承担任何责任。客户有责任确保退回的商品包装完好、未磨损且保持原始购买状态，我们强烈建议使用具有跟踪系统的合适承运商。如果出现任何责任问题，将由客户和退货运输公司直接处理和解决。
-退款处理
在收到并检查退回的商品后，URS客服会通知您退款是否获得批准。如果获得批准，商家将在48小时内处理退款。退款将原路返回至顾客的支付账户。请记住，您的银行或信用卡公司也可能需要一些时间来处理和发布退款。
如果我们批准您的退货已超过 15 个工作日，请通过邮箱：urstrtstaff@gmail.com或电话+1（647）627 5445与我们尽快取得联系。
此政策旨在平衡顾客的权益和商家的运营需求，提供清晰明确的退货流程和条件。
如对本政策有任何疑问或疑虑，请联系我们的客户服务团队urstrtstaff@gmail.com
Privacy Policy
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website.
Information We Collect
When you interact with our website, we may collect the following types of information:
Personal Identifiable Information: Such as your name, email address, mailing address, phone number, etc.
Payment Information: Such as credit card numbers and billing addresses. Note that payment transactions are handled securely by third-party processors, and we do not store your payment details directly.
Technical Information: Including your IP address, browser type, operating system, access times, and pages viewed.
Cookies and Similar Technologies: Used to enhance your browsing experience, analyze site traffic, and personalize content or advertising.
How We Use Your Information
The information we collect may be used for:
Processing and fulfilling your orders, including sending order confirmations and updates.
Providing customer support and responding to inquiries.
Improving our website, products, and services.
Sending you promotional offers, discounts, or other marketing communications (where permitted by applicable law).
Preventing fraudulent transactions and ensuring website security.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
Service Providers: We may share your information with trusted third-party service providers who assist in operating our website, conducting business, or servicing your needs, provided they agree to keep your information confidential.
Legal Requirements: We may disclose your information when required to do so by law or when necessary to protect our rights, property, or safety, as well as the rights, property, or safety of others.
Protecting Your Information
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
COOKIES
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
The right to access the information we hold about you.
The right to request corrections or updates to your information.
The right to request the deletion of your information.
The right to withdraw your consent to data processing at any time.
The right to object to certain data processing activities.
Please note that these rights may be subject to limitations under applicable laws.
Third-Party Links
Our website may contain links to third-party websites. These websites operate independently and have their own privacy policies. We are not responsible for the content or practices of any linked websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates may be communicated to you via email. We encourage you to review this policy regularly for any updates.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: urstrtstaff@gmail.com
Mailing Address: 5445 Yonge St, North York, ON M2N 5S1
Phone: +1(647) 627 5445
We will respond to your inquiry within a reasonable timeframe.
This Privacy Policy is intended to comply with applicable privacy laws and regulations. Adjustments may be required to ensure compliance with the specific legal requirements of your jurisdiction.
Shipping policy
SHIPPING:
Free Shipping: Estimated shipping time 2-3 weeks on orders over CAD500.
Standard Shipping: Estimated shipping time 2-3 weeks with flat rate charge of CAD10-25.
Countries
CANADA: Standard - 2-3 weeks, Express - 1-2weeks
USA: Standard - 2-3 weeks, Express - 1-2 weeks
THE HUB (China, Hong Kong, Taiwan): Standard - 5-8 Business Days, Express - 3-5 Business Days
REST OF THE WORLD: Standard - 3-4 weeks, Express - 2-3 weeks
*Please allow for approximately 2 business days to process your order. Please check shipping prices at checkout.
Terms of Service
Overview
Welcome to URS! This website is operated by URS. Throughout the site, the terms “we,” “us,” and “our” refer to URS. By accessing our website and purchasing products or services, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”). These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use any services.
Our store is hosted on Shopify, which provides us with an online e-commerce platform to sell our products and services.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction, or you have given us consent to allow your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction through the use of our services. Any breach or violation of these Terms will result in immediate termination of your services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks. Payment information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission by us.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if the information on this site is inaccurate, incomplete, or outdated. The content on this site is for general information only and should not be relied upon for decision-making without consulting primary sources.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part thereof) without notice at any time. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may only be available online through our website. These items may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display our products’ colors and images as accurately as possible, but we cannot guarantee that your monitor’s display will be accurate.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, household, or order at our discretion.
You agree to provide accurate, complete, and current purchase and account information for all purchases.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we have no control.
You acknowledge and agree that we provide access to such tools “as is” and “as available,” without warranties or endorsements. We shall have no liability arising from or relating to your use of these optional third-party tools.
SECTION 8 - THIRD-PARTY LINKS
Our website may include links to third-party websites. We are not responsible for examining or evaluating their content or accuracy, and we do not warrant their products or services. We are not liable for any harm or damages arising from third-party links.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you submit creative ideas, suggestions, proposals, or other materials (collectively "comments"), you agree that we may use them without restriction. We are under no obligation to maintain the comments in confidence, pay compensation, or respond.
We reserve the right to remove comments deemed offensive, unlawful, or violating these Terms.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, there may be information on our site that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, or availability. We reserve the right to correct such errors and cancel orders if necessary, even after your order has been submitted.
SECTION 12 - PROHIBITED USES
You are prohibited from using the site or its content for:
Illegal activities or solicitation of others to perform unlawful acts.
Violating regulations or intellectual property rights.
Uploading harmful code, including viruses.
Interfering with security features of the site.
We reserve the right to terminate your use of the Service for violating any prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.
In no case shall URS Designer Clothes, our directors, employees, or service providers be liable for any damages arising from your use of the Service or products, including indirect or consequential damages.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless URS Designer Clothes, its affiliates, employees, and service providers from any claims or demands arising from your breach of these Terms or violation of any law.
SECTION 15 - SEVERABILITY
If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain in effect.
SECTION 16 - TERMINATION
These Terms are effective unless and until terminated by you or us. You may terminate these Terms by ceasing to use our site.
We may terminate your access to our site or services without notice if you fail to comply with these Terms.
SECTION 17 - ENTIRE AGREEMENT
These Terms and any policies posted by us constitute the entire agreement between you and us, governing your use of the Service and superseding prior agreements.
SECTION 18 - GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction].
SECTION 19 - CHANGES TO TERMS OF SERVICE
We reserve the right to update or replace any part of these Terms at our discretion. Any changes will be posted on this page. Your continued use of our website constitutes acceptance of the changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
Email: urstrtstaff@gmail.com
Store Address: 5445 Yonge St, North York, ON M2N 5S1
Phone: +1(647) 627 5445